CompletedNot Applicable

Generative AI for Medication Counselling and Adherence in Community Pharmacies

Jordan136 participantsStarted 2026-01-01

Plain-language summary

Medication counseling within community pharmacies is crucial for managing chronic diseases, yet significant challenges regarding correctness and completeness remain in Jordan. Although generative artificial intelligence (AI) can be utilized for patient education, there is a lack of research on clinical impact and safety of AI in medication counseling conducted by pharmacists in real-world practice. The aim of this study is to evaluate the effect of pharmacist-supervised AI-assisted medication counseling on the correctness and completeness of counseling information and 30-day medication adherence among patients in Jordanian community pharmacies.

Who can participate

Age range

18 Years

Sex

ALL

See this in plain English?

AI-rewrites the medical criteria so a patient or caregiver can understand them. Always confirm with the trial site.

Patient Eligibility Criteria Inclusion Criteria: Adults aged 18 years or older. Presenting with a new prescription or a refill for a chronic medication requiring counseling within one of the following classes: antihypertensives, oral antidiabetics, lipid-lowering agents, anticoagulants, or inhaled maintenance therapies. Willing and able to provide informed consent. Exclusion Criteria: Presence of acute infections. Diagnosis of psychiatric disorders or oncological conditions. Presence of severe acute illness requiring urgent medical referral. Cognitive impairment precluding informed consent. Hearing or communication barriers that prevent interview completion without the presence of a caregiver. Inability to provide a follow-up phone number for the 30-day adherence assessment. Pharmacy and Pharmacist (Cluster) Eligibility Criteria Inclusion Criteria: Pharmacies legally registered in Jordan, providing routine prescription dispensing services, having at least one licensed pharmacist available during recruitment hours, and agreeing to participate for the full trial period. Licensed pharmacists with a minimum of 2 years of clinical experience, working in participating pharmacies, providing direct patient counseling, and consenting to take part in the study. Exclusion Criteria: Pharmacies that are already using structured AI-assisted counseling tools as part of their routine practice. Pharmacists on temporary placement for less than one month. Pharmacists not involved i…

Questions worth asking your doctor

Bring these to your next appointment. They're a starting point for a shared conversation — not a sign you qualify or a recommendation to enrol.

1This trial tested a generative AI tool in community pharmacies to help with medication counseling for conditions like hypertension, diabetes, and COPD — since it's already completed, has any data been published yet, and could my doctor review the results to see if this kind of AI-assisted counseling might be useful in my own care?
2The trial measured whether pharmacists using AI correctly covered essential counseling topics — does my doctor think the quality of medication counseling I'm currently receiving covers everything it should, or could there be gaps worth addressing?
3Since this study focused on chronic conditions including cardiovascular disease and asthma, and I have one of these conditions, should I be asking my pharmacist specifically about whether they use any AI-assisted tools to guide our medication conversations?
4The trial was conducted in community pharmacies rather than a clinic setting — does my doctor think pharmacy-based counseling support could play a meaningful role in helping me manage my medications and stick to my treatment plan long-term?
5Now that this trial is completed, what does my doctor think are the next steps before a tool like this becomes widely available, and are there other ways I can get more thorough medication counseling in the meantime?

Generated to help you prepare — always confirm anything about your own eligibility and care with the study team and your doctor.

Questions for the trial coordinator

The trial coordinator is the person who runs the study day to day. These cover the practical side — logistics, costs, and what taking part would actually mean for your life. The study team confirms whether you meet the criteria; these are questions to ask, not a sign you qualify.

1What does taking part actually involve week to week — how many visits, where, and how long does each one take?
2What costs are covered by the study, and what might I have to pay for myself, including travel, parking, or time off work?
3What happens during screening, and what happens if the study team confirms I don't meet the criteria after those tests?
4Who pays for the scans, blood work, and other tests the trial requires — the study, my insurance, or me?
5How will being in the trial affect my regular care, and will my own doctor stay informed and involved?
6Can I leave the trial at any point if I change my mind, and what would happen to my care if I do?

A starting point for the conversation — always confirm anything about your own eligibility, costs, and care with the study team and your doctor.

What they're measuring

Percentage of Applicable Counseling Domains Provided Correctly

Timeframe: day 0

Percentage of Essential Counseling Domains Addressed

Timeframe: Day 0

Trial details

NCT IDNCT07649577

SponsorUniversity of Petra

Sponsor typeOTHER

Study typeINTERVENTIONAL

Primary completion2026-03-30

View on ClinicalTrials.gov More Hypertension trials