This pilot study aims to assess the acceptance, feasibility, and added value of follow-up calls at the suicide helpline, Zelfmoordlijn 1813, in Flanders (Belgium). It serves as a crucial preparatory step in the development and implementation process of the callback methodology at Zelfmoordlijn 1813.
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Experiences of callers with receiving callbacks from the Zelfmoordlijn 1813
Timeframe: Callers will be interviewed 7-14 days after ending their callback trajectory.
Experiences of call responders with recruiting callers for follow-up from the Zelfmoordlijn 1813
Timeframe: Call responders will participate in focus groups within 1 month after recruitment has ended.
Experiences of callback callers with implementing the callback methodology from the Zelfmoordlijn 1813
Timeframe: Callback callers will be interviewed 2-3 weeks after their final callback within the study.