Active — Not RecruitingNot Applicable

An Evaluation of the WHO QUAlityRights Program

France1,800 participantsStarted 2024-06-17

Plain-language summary

The World Health Organization's (WHO) QualityRights (QR) program offers assessments and recommendations to help mental health facilities, on a voluntary basis, improve their care practices towards better respect of the rights of service users. The aim of this study is to evaluate the QR program in a French national context. The main questions it aims to answer are: * Does the QR program improve perceived satisfaction with care among mental health service users? * What are the implementation procedures of the program? * What is its budgetary impact? Researchers will compare the QR program intervention with usual practices.

Who can participate

Age range18 Years

SexALL

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Inclusion Criteria: * Adults (18 years or older) * Persons having formulated a non-opposition to participate in the study * Population a (users): Service users of the psychiatric sectors involved in the study hospitalized full-time since at least 3 days in an inpatient unit. * Population b (professionals): Mental health professionals working in the sector since at least 3 months at the time of study participation Exclusion Criteria: * Persons physically or psychologically unable to participate at the time of the study * Persons subject to a safeguard of justice measure * Persons who do not speak or understand the French language

What they're measuring

Satisfaction with care

Timeframe: At baseline, at 1 year, and at 2 years

Trial details

NCT IDNCT06874439

SponsorGCS-CCOMS

Sponsor typeOTHER

Study typeINTERVENTIONAL

Primary completion2027-06

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