Addressing Barriers to Care for Substance Use Disorder Pilot Study

Clinician (Care Coordinator) Inclusion Criteria: * Conducts video or phone-based assessment and treatment planning visits in the mental health treatment access center * Has been employed for at least 1 month and has completed trainings related to their clinical role in the health system * Scheduled to conduct at least 3 assessments per day * Has consented to participate in the study. Clinician Exclusion Criteria: \- None Patient Inclusion Criteria (eligibility for analyses): * Visits an enrolled care coordinator during the patient eligibility period * ≥ 18 years of age at the time of the visit * Has an assessment and treatment planning visit for SUD with an enrolled care coordinator (this criterion was applied during the first period of the pilot, 7/9/2024-9/15/2024) * Has evidence of substance use as determined by the care coordinator (this criterion was applied during the second period of the pilot, 9/16/2024-11/27/2024) * Has an assessment and treatment planning visit for mental health treatment with an enrolled care coordinator (this criterion was applied during the second period of the pilot, 9/16/2024-11/27/2024) Patient Exclusion Criteria: * Patients who have requested through the health system to opt out of research contact or chart review * Patients who are not enrolled in Kaiser Permanente or Medicaid insurance (anticipated incomplete capture of covariate and/or outcome information)