Development and pilot testing of a clinician coaching communication intervention to improve communication between medical teams and caregivers (parents, family members) of children in the hospital. Our team is specifically focused on improving partnership, respect, and collaboration with Black and Latinx caregivers of children in the hospital by incorporating elements from trauma-informed care and racial equity into a communication intervention. The investigators will explore the impact of this intervention on communication quality, caregiver trust, caregiver satisfaction, and hospital readmissions.
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Feasibility measured by enrollment rate of clinicians and caregivers combined
Timeframe: Up to 12 months
Feasibility measured by the rate of complete data collection by caregivers
Timeframe: Up to 12 months
Fidelity measured by the rate of intervention elements completed per encounter by clinicians
Timeframe: Up to 12 months
Acceptability of the intervention as measured by the Acceptability of Intervention Measure (AIM)
Timeframe: Up to 12 months
Appropriateness measured by the Intervention Appropriateness Measure (IAM)
Timeframe: Up to 12 months
Feasibility measured by the Feasibility of Intervention Measure (FIM)
Timeframe: Up to 12 months
Number of Clinician rapport-building statements
Timeframe: Up to 12 months
Number of Clinician partnership-building statements
Timeframe: Up to 12 months
Number of Clinician interruptions
Timeframe: Up to 12 months
Number of Clinician praise statements
Timeframe: Up to 12 months
Number of Clinician permission asking
Timeframe: Up to 12 months
Caregiver Satisfaction measured by survey
Timeframe: Up to 12 months
Caregiver Trust in their Childs Doctors measured by the Wake Forest Physician Trust Scale
Timeframe: Up to 12 months
Caregiver Reported Communication Quality measured by the Interpersonal Processes of Care Short Form
Timeframe: Up to 12 months
Caregiver Stress
Timeframe: Timeframe up to 12 months