This is a clinical trial investigating the impact of social accountability interventions on contraceptive use in Western Kenya. Social accountability interventions aim to improve the performance of healthcare providers via public monitoring of provider performance. This study aims to implement and evaluate two social accountability interventions: the community score card and the citizen report card. All public-sector healthcare facilities in Kisumu Country will be considered for enrollment; facility staff and residents of corresponding facility catchment areas will be randomized to one of the two treatments or the control arm.
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Percentage Change in Current Modern Contraceptive Use
Timeframe: Baseline, 12 months
Mean Knowledge of Patient Rights Score
Timeframe: Baseline, at the end of 12-month intervention (Endline)
Mean Women's Agency Within Their Community Score
Timeframe: Baseline, at the end of 12-month intervention (Endline)
Mean Women's Agency Within a Healthcare Facility
Timeframe: Baseline, at the end of 12-month intervention (Endline)
Mean Women's Facility Satisfaction Score
Timeframe: Baseline, at the end of 12-month intervention (Endline)
Mean Community Empowerment Score
Timeframe: Baseline, at the end of 12-month intervention (Endline)
Mean Community Involvement
Timeframe: Baseline, 12 months
Mean Perceived Quality of Family Planning Service Delivery Score
Timeframe: Baseline, at the end of 12-month intervention (Endline)
Percent Change in Provider Absenteeism
Timeframe: Baseline, 12 months
Percent Change in the Number of Mystery Client Observations of Providers in Which the Mystery Client Answered in the Affirmative to the Full Method Information Index Plus (MII+)
Timeframe: Baseline, 12 months
Percent Change in Mystery Client Observations With Informal Payment Solicitation
Timeframe: Baseline, 12 months
Percent Change in the Number of Mystery Client Observations Identifying Patient Mistreatment
Timeframe: Baseline, 12 months
Mean Close-to-Community (CTC) Provider Motivation Indicator Score
Timeframe: Baseline, at the end of 12-month intervention (Endline)