This will be a retrospective review of MHS neurosurgeon hospital (i.e., Methodist Dallas Medical Center, Methodist Richardson Medical Center, Methodist Charlton Medical Center, and Methodist Mansfield Medical Center) and ambulatory clinics (Methodist Moody Brain and Spine Institute \[MBSI\]- Dallas, MBSI-Richardson, MBSI-Mansfield, MBSI-Sunnyvale, MBSI-Charlton, MBSI-Grand Prairie, and MBSI-Park Cities) PG HCAHPS survey results received between January 1, 2016 and December 31, 2020.
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Care provider (CP) overall - section score of CP domains
Timeframe: June 2021 - September 2021
Likelihood to recommend CP to others
Timeframe: June 2021 - September 2021
Overall - Mean survey score of all PG ambulatory survey sections
Timeframe: June 2021 - September 2021
Doctors overall - section score of care provider domain
Timeframe: June 2021 - September 2021
Likelihood of recommending hospital to others
Timeframe: June 2021 - September 2021
Overall rating of care given at hospital
Timeframe: June 2021 - September 2021
Overall - mean survey score of all PG hospital survey sections
Timeframe: June 2021 - September 2021