Satisfaction of Limited English-Proficient Patients With Phone Interpretation Services Compared to In-Person Interpreters: A Randomized Controlled Trial

Inclusion Criteria: * LEP speaking Spanish and Portuguese female patients presenting to the U Mass UROGYN clinic with or without Ad-hoc interpreters * Spanish and Portuguese speaking female patients with LEP presenting to the U Mass UROGYN clinic for an office visit of any type Exclusion Criteria: * Unable to provide consent * Under 18 years of age * Pregnant women * Prisoners * LEP subjects who decline interpreter services * Non -Spanish or Non - Portuguese speaking subjects * Patients with cognitive impairment * Visually or hearing impaired patients * Patients not requiring a follow up appointment