CompletedNot Applicable

Communication Coaching to Improve Patient and Clinician Satisfaction in Cardiology Encounters

United States280 participantsStarted 2018-10-02

Plain-language summary

The purpose of this study is to determine the effect of a clinician communication coaching intervention versus control on an objective measure of the quality of communication (primary outcome) and patients' perceptions of the quality of patient-centered care (secondary outcome), both overall and within Black and White patients.

Who can participate

Age range18 Years

SexALL

See this in plain English?

AI-rewrites the medical criteria so a patient or caregiver can understand them. Always confirm with the trial site.

Inclusion Criteria: * Patients must be 18 years or older * Must be able to read * Must speak English * Capable of providing informed consent * Must be receiving continuity care from and enrolled clinician Exclusion Criteria: * Currently hospitalized * Awaiting heart transplant

What they're measuring

Cardiologist Behavior as Measured by WISER (Writing, Immersive Experiences, Speaking, Ethical Communication, and Research) Assessment.

Timeframe: One encounter, up to approximately 1 hour

Cardiologist Behavior as Measured by WISER (Writing, Immersive Experiences, Speaking, Ethical Communication, and Research) Assessment.

Timeframe: One encounter, up to approximately 1 hour

Ratio of Empathic Responses to Empathic Opportunities

Timeframe: One encounter, up to approximately 1 hour

Trial details

NCT IDNCT03464110

SponsorDuke University

Sponsor typeOTHER

Study typeINTERVENTIONAL

Primary completion2021-11-12

Results submitted2022-11-09

View on ClinicalTrials.gov More Improved Communication Between Clinician and Patient trials