This is a pilot study for a novel, automated telephone system called "My Coach Connect". The purpose of the study is to evaluate the feasibility and effectiveness of this telephone tool while engaging clients and providers in discussion groups and surveys to better understand how this tool impacts the care provided and their overall experience in healthcare.
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AI-rewrites the medical criteria so a patient or caregiver can understand them. Always confirm with the trial site.
Client and provider telephone intervention
Timeframe: four months